Last updated: June 22, 2021
Information Collection and Use
Anonymous User Information
We collect anonymous information about all of our website visitors each time they visit our website so that we can understand how people are using the website and so that we can improve upon the overall quality of our visitors' online experience. We record the date and time of your visit, the page you visited, your IP address, the Internet service provider you are using, referral data, the type of browser you are using and the type of operating system you are using. You do not have to register with us before we can collect this anonymous information. We do not collect any unique information about you (such as your name, e-mail address, etc.) except when you specifically and knowingly provide such information. We do not require you to share information that identifies you personally, such as your name or email address in order for you to use our website. We analyze information we collect about our visitors to examine trends, administer the site and track our visitors' paths through the website.
Personally Identifiable Information
In addition to the information automatically collected by your browser, we also collect information that you provide to us when you request information about a particular school, educational program or product. Our website provides users the opportunity to request information from schools and companies, and to learn about various opportunities. These information request sites require users to provide us with contact information (name, address, phone number, email address, gender, age, work experience, etc.) as well as information specific to the program or product. We collect this information that you provide and may use it to make your future requests from our websites easier by prepopulating contact forms with the personal information that you have provided. Information you provide to us is used for marketing purposes and may result in follow-up communications from one of our partners or clients.
E-commerce - Several sites within Southern New Hampshire University enable you to pay for products or services online with a credit card. Unless otherwise noted, these transactions are encrypted. It is university policy that sensitive personal data or information (“SPDI”) you enter in the transaction is used only for the purposes described in that transaction unless an additional use is specifically stated on that site.
Online Surveys - At any time there are numerous online surveys being conducted by the University. It is University policy that SPDI gathered in these online surveys is used only for the purposes indicated in the survey. Aggregate data, which is not capable of identifying you, arising from surveys may be shared with external third parties.
Use of Internet Protocol ("IP") Addresses for External Users
This website collects your IP Address automatically when you access it.
Express Consent to Receive Email and Text Messages
If you have provided prior expressed written consent in the process of requesting information from Southern New Hampshire University about its educational offerings or services, or if you have provided prior express consent after becoming a student to receive email and texts, we may use email and text messages to communicate with you.
How to Stop Receiving Texts
Text OPTOUT to stop receiving text messages from Southern New Hampshire University.
How to Unsubscribe
If you no longer wish to receive our emails, there is an unsubscribe link located in the footer of all emails that we send.
Transfer of Data
We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:
Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Business partners: When you make purchases, reservations or engage in promotions offered through our website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant's offer or program, you authorize us to provide your email address and other information to that merchant.
Other Situations: We also may disclose your personal information: In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required or permitted by law. In such cases, we may raise or waive any legal objection or right available to us, in our sole discretion. When we believe disclosure is appropriate in connection with efforts to investigate, prevent, report or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.
The security of your personal information is important to us. While we take protective measures to keep your personal information secure in line with industry practices and security protocols, it’s important to remember that no method of transmission over the Internet, or method of electronic storage can be guaranteed 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us at email@example.com.
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Visiting Our Website From Outside the United States
Our Service is not intended to address anyone under the age of 18 ("Child").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us to convey your consent to such collection. If we become aware that we have collected personal information from a Child without verification of parental consent, we take steps to remove that information from our servers.
Review and Correction
You may review and update the personal information you have provided to us by contacting us at firstname.lastname@example.org.
How to Contact Us
Brooke Lestock - Grievance Officer
Contact Information for Faculty and Staff
Southern New Hampshire University
2500 North River Road
Manchester, New Hampshire 03106
Attn: Privacy at SNHU
Phone: +1 (800) 668-1249