Last updated: June 22, 2022
Information Collection and Use
Anonymous User Information
We collect anonymous information about all of our website visitors each time they visit our website so that we can understand how people are using the website and so that we can improve upon the overall quality of our visitors' online experience. We record the date and time of your visit, the page you visited, your IP address, the Internet service provider you are using, referral data, the type of browser you are using and the type of operating system you are using. You do not have to register with us before we can collect this anonymous information. We do not collect any unique information about you (such as your name, e-mail address, etc.) except when you specifically and knowingly provide such information. We do not require you to share information that identifies you personally, such as your name or email address in order for you to use our website. We analyze information we collect about our visitors to examine trends, administer the site and track our visitors' paths through the website.
Personally Identifiable Information
In addition to the information automatically collected by your browser, we also collect information that you provide to us when you request information about a particular school, educational program or product. Our website provides users the opportunity to request information from schools and companies, and to learn about various opportunities. These information request sites require users to provide us with contact information (name, address, phone number, email address, gender, age, work experience, etc.) as well as information specific to the program or product. We collect this information that you provide and may use it to make your future requests from our websites easier by prepopulating contact forms with the personal information that you have provided. Information you provide to us is used for marketing purposes and may result in follow-up communications from one of our partners or clients.
E-commerce - Several sites within Southern New Hampshire University enable you to pay for products or services online with a credit card. Unless otherwise noted, these transactions are encrypted. It is university policy that sensitive personal data or information (“SPDI”) you enter in the transaction is used only for the purposes described in that transaction unless an additional use is specifically stated on that site.
Online Surveys - At any time there are numerous online surveys being conducted by the University. It is University policy that SPDI gathered in these online surveys is used only for the purposes indicated in the survey. Aggregate data, which is not capable of identifying you, arising from surveys may be shared with external third parties.
Use of Internet Protocol ("IP") Addresses for External Users
This website collects your IP Address automatically when you access it.
Express Consent to Receive Email and Text Messages
If you have provided prior expressed written consent in the process of requesting information from Southern New Hampshire University about its educational offerings or services, or if you have provided prior express consent after becoming a student to receive email and texts, we may use email and text messages to communicate with you.
How to Stop Receiving Texts
Text OPTOUT to stop receiving text messages from Southern New Hampshire University.
How to Unsubscribe
If you no longer wish to receive our emails, there is an unsubscribe link located in the footer of all emails that we send.
Transfer of Data
We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:
Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Business partners: When you make purchases, reservations or engage in promotions offered through our website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant's offer or program, you authorize us to provide your email address and other information to that merchant.
Other Situations: We also may disclose your personal information: In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required or permitted by law. In such cases, we may raise or waive any legal objection or right available to us, in our sole discretion. When we believe disclosure is appropriate in connection with efforts to investigate, prevent, report or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.
The security of your personal information is important to us. While we take protective measures to keep your personal information secure in line with industry practices and security protocols, it’s important to remember that no method of transmission over the Internet, or method of electronic storage can be guaranteed 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us at firstname.lastname@example.org.
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Visiting Our Website From Outside the United States
Our Service is not intended to address anyone under the age of 18 ("Child").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us to convey your consent to such collection. If we become aware that we have collected personal information from a Child without verification of parental consent, we take steps to remove that information from our servers.
Review and Correction
You may review and update the personal information you have provided to us by contacting us at email@example.com.
How to Contact Us
Brooke Lestock - Grievance Officer
Contact Information for Faculty and Staff
Southern New Hampshire University
2500 North River Road
Manchester, New Hampshire 03106
Attn: Privacy at SNHU
Phone: +1 (800) 668-1249
AVENU Learning LLC Privacy Notice
AVENU Learning (“AVENU”, “we”, “us”, “our”) is a provider of services to higher education institutions. Our services include, for example, marketing programs, program localization and translation, student acquisition, enrollment, and retention, and faculty management.
When you contact, apply to, or enroll at a higher education institution that is an AVENU customer, we will be provided with your personal data. This Privacy Notice describes our role in the collection, use, sharing, security, and eventual disposal (collectively “processing”) of your data.
Except where specifically stated otherwise in this Privacy Notice, AVENU acts as a data “processor” or “service provider”. In this capacity, we handle your data according to the instructions of our customer, the higher education institution. In limited circumstances, clearly identified in this Notice, we may act as a data “controller”.
To gain full insight into how your data is processed, you should also consult the privacy notice of the relevant higher education institution.
(1) Personal Information Collected
Our customer universities and colleges will share with us, or authorize us to collect on their behalf, personal data that you provide when you request information or apply for admittance, as well as data generated through your later enrollment in their academic programs. This data may include your:
● Name, address, telephone number, and e-mail
● Date of birth, gender, nationality, and official ID type, number, and image
● Work situation, educational history and present learning record
● Web browsing activity obtained through standard technologies like cookies
(2) Purposes of Personal Information Collection
(i) AVENU uses your personal data to provide our contracted services to higher education institutions. In so doing, we use your personal data to:
• Market academic programs to you via channels such as e-mail, telephone, and social media (see Section 7, Your Privacy Rights for information about exercising your marketing preferences)
• Support you during your application and enrollment, for example by:
(a) Responding to your questions and requests
(b) Providing you with course, admissions, and tuition information
(c) Assisting you with course planning decisions
(d) Providing access to your online account
(e) Accomplish standard business activities like web analytics, services improvement, and fraud prevention.
(ii) AVENU may additionally process your data (acting as data controller) to:
1 - Contact you about academic programs at other universities and colleges that may be of interest to you if you did not enroll at the institution you applied to. We will use your name and contact information to provide this service.
2 - Create insights and metrics that may be of value to higher education institutions, for example regarding student attributes or profiles that indicate successful academic outcomes. Your data will be just one of multiple inputs and these insights will not identify you personally.
(3) Recipients of the Personal Information
We may disclose your personal data to various individuals and organizations, including:
1 - Our employees and contractors whose roles require access to your data.
2 - Our “sub-processors”, for example our customer relationship management (CRM) software provider and our payments processing provider. Such vendors are contractually bound to protect your data to the same standard as AVENU.
(4) Information Security
Your personal data may be stored on systems managed by either AVENU or by our customers, the higher education institutions. AVENU employs technical and organizational security measures appropriate to the types of personal data we process about you to protect it from unauthorized access, use, or loss. These measures include, for example, firewalls, encryption-in-transit, current security patches, virus protection measures, and access controls. We cannot, however, guarantee that unauthorized access, use, or loss will never occur.
You should additionally consult the privacy notice of the relevant higher education institution for details of its information security measures.
5) Information Retention
For data for which the higher education institution is the data controller, the period for which your data will be retained will be set by the policies of each institution.
For data for which AVENU is the data controller (see Section 2 ii), we will retain your data for the purpose of contacting you about academic programs at other universities until you tell us that you no longer wish to receive our communications or until the data is no longer required by us for the purposes of satisfying legal or administrative obligations.
(6) International Transfer
In providing our services to our customers, AVENU receives and stores your data in the United States and potentially other countries with different privacy laws than your own. As described in this Privacy Notice, we strive to protect your data and your rights regardless of these international transfers.
(7) Your Privacy Rights
You may at any time request access to the personal data that we hold about you, and ask for its correction, erasure, or that we cease to process it. When necessary, AVENU will work with the appropriate higher education institution (the data controller) to fulfil your requests.
If you believe that AVENU has infringed your privacy rights, please contact us so that we can resolve the issue as quickly as possible.
Marketing: We will contact you with marketing information that we believe will interest you. We will obtain your prior consent when your local law requires it. Further, you can opt out of AVENU marketing communications at any time by using the “unsubscribe” mechanism contained in the message or simply by informing us of your wish.
If you are visiting our Website from India, your usage of our Website and Services constitute your express consent to us collecting, storing, processing, transferring or disclosing to third parties your personal data in accordance with the terms of this Privacy Notice or as otherwise required by, or permitted under, applicable law. You confirm that all personal data is being provided by you voluntarily and that you are also consenting to the transfer of your personal data outside India to jurisdictions which may not protect personal data in the same way.
You may choose to not provide us with any or all of your personal data, but in the event that you do so, we may be unable to provide you with some of our services. This is an electronic record under the Information Technology Act, 2000 and by accessing or using the website or by otherwise giving us your personal data, you are agreeing that you are legally capable of entering into a legally binding contract as per the laws in India. You will consequently be deemed to have read, understood and agreed to the practices and policies outlined in this Privacy Notice and agree to be bound by its terms.
(8) Contact Us
For privacy requests and queries, contact us at: firstname.lastname@example.org
AVENU Learning, LLC
111 NE 1st Street , 8th Floor, #357
Miami, FL 33132 USA